The short version
Front is a specialist shared inbox for support and operations teams, trusted by more than 9,300 companies, with strong AI for resolving requests and a long list of compliance credentials. It prices per seat. mDOS gives you a shared inbox and live chat too, and wraps it in the rest of the customer journey: email and text marketing, social media, a sales pipeline, meeting links and your website, at one price per site with no per-user fees. An AI team (Beta) drafts replies around the clock once you switch it on, and our marketing team is on live chat on every plan.
How our software compares
This compares our software’s features only. Our AI agents and our partner Marketing Experts come on top, and no single tool here includes them. Every mDOS line is live today unless it says Beta. Every Front line comes from Front’s own website; “Not listed” means we couldn’t find it there. Checked on 9 Oct 2026; sources are listed below.
And on top of the software: AI agents that do the legwork, and vetted Marketing Experts running it with you. No single tool compared here includes them.
Where mDOS is stronger
- Fixed pricing: one price per site with every feature included, where Front charges per seat and adds AI as paid extras.
- Marketing in the same system: email and text campaigns, social media and SEO, where Front treats email and SMS as support channels.
- A sales pipeline, meeting links, cold email and LinkedIn outreach for winning new business, none of which Front lists.
- A real marketing team on live chat on every plan, and on the Managed plan they run your marketing for you.
- Vetted Marketing Experts on the Managed plan: a Certified Partner Agency (such as Founding Partner Mr Digital) runs your marketing for you, under a retainer contracted and invoiced by that partner.
Where Front is stronger
- Shared-inbox teamwork built for big support teams: mentions, assignment and full history in one thread.
- A support AI suite, with Autopilot that claims to resolve up to 70% of requests, plus Smart QA and Smart CSAT.
- A long list of published compliance credentials, including SOC 2 Type II and HIPAA.
Sources (8) · checked 9 Oct 2026
- Per seat, billed annually (save 24%): Starter $25 a seat a month for up to 10 seats, Professional $65 for up to 50 seats, Enterprise $105; AI Copilot and Autopilot are add-ons, with Copilot included on Enterprise · front.com
- Shared inbox, ticketing and omnichannel email, chat, SMS and WhatsApp, with the Front Chat widget and AI chatbot · front.com
- Email and SMS are offered as support channels: "email, SMS, WhatsApp and more for a unified experience" · front.com
- "Complete customer relationship history" inside each conversation; Facebook and Instagram as inbound support channels · front.com
- Autopilot agents, Copilot assistant, Smart QA and Smart CSAT; Autopilot claims to resolve "up to 70% of requests" · front.com
- SOC 2 Type II, GDPR, CCPA and HIPAA listed, with AES-256 encryption · front.com
- "160+ integrations available out-of-the-box" · front.com
- "Trusted by 9,300+ companies" · front.com
Moving from Front at your own pace
You don’t have to move everything at once. Connect your inboxes to mDOS, keep Front running for your support team while its contract runs out, and bring your contacts across. We agree a switching plan with you.
More than a shared inbox
Unlike Front, mDOS isn’t only a shared inbox. You get The Platform, The AI Agents and The Marketing Experts, working as one, at one price per site.
World-leading software
Not just a shared inbox: your website, bookings, customer records, marketing and team tools in one system.
Tireless AI agents
AI agents draft campaigns, review replies and follow-ups for you to approve, and spot problems early. Nothing goes out without your approval.
Real experts driving it
Vetted Marketing Experts, led by our Founding Partner Agency Mr Digital, set the plan and steer the AI. On Managed, we run your marketing and answer for the results.