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Products › Roles & permissions

Everyone sees what they need. Nothing more.

Build roles from templates and choose what each one can see or change, area by area. Then limit people to a brand, a group of sites or a single site.

The right access for every job

Start from a template, set each area and limit it to the right sites.

Start from a template

Begin with a ready-made role and adjust it to how you work.

  • Ready-made roles for common jobs
  • Adjusted to fit your business
  • Saved for everyone who does that job

Included with roles & permissions

Access that matches how your business is run.

Start from a template

Begin with a ready-made role, then adjust it to fit how your business works. Save it and use it for everyone who does that job.

View or change, per area

Choose, area by area, whether a role can only look or can also make changes. Bookings, marketing, reports and the rest are set separately, so a role can be as narrow as you like.

Limited by brand or site

Give a manager one site, an area manager a group of sites, and head office the whole business. Groups can follow regions, concepts or however you’re organised.

Brands kept apart

People in one brand never see another brand’s customers, sites or figures. That suits groups running several brands, and agencies running several clients.

Fresh checks for big actions

Sensitive actions ask for a fresh two-step code, even when someone is already logged in. A laptop left open isn’t an open door.

The AI follows the same lines

Your AI team works within the same company, brand and site limits as your people. It never reads one site’s details while working for another.

Every feature, in detail

Everything below comes with every plan, at one price per site, with no add-ons or per-user fees. Open each area underneath for the rest.

Every plan
Roles
Start from a ready-made role template✓ Included in every plan
Choose what each role can do, area by area✓ Included in every plan
Menus and screens follow the role✓ Included in every plan
Where they can see
Access limited to a company, brand, group of sites or one site✓ Included in every plan
Customer records kept to their own site or brand, if you choose✓ Included in every plan
Security
Two-step log-in required for the roles you choose✓ Included in every plan
A fresh code for sensitive actions✓ Included in every plan
Staff on shared devices sign in with their own PIN✓ Included in every plan
Automations only switched on by a company administrator✓ Included in every plan
A newest-first record of who did what✓ Included in every plan

More features, by area

1 feature

FeatureEvery plan
A matrix of what the AI team may do, area by area✓ Included Beta

2 features

FeatureEvery plan
A default task view for the whole company✓ Included
Send each kind of notification to the right person or role✓ Included

1 feature

FeatureEvery plan
Unanswered notifications escalated after a set time✓ Included

3 features

FeatureEvery plan
Choose which roles see which contacts✓ Included
Merge duplicate staff accounts, history kept✓ Included
Alerts for billing and payment failures✓ Included

Make it yours. Let it do the legwork.

Shape it to how you work, and let it handle the routine for you.

Roles in mDOS: restaurant staff, floor manager and marketing, each limited to a venue and a set of areas
1
MAKE IT YOURS

Roles area by area

Choose what each role can do, area by area, and limit it to a company, brand, group or site.

Module permissions in mDOS: access, create, read, edit and delete, switched per area for each role
2
IT DOES THE LEGWORK

Menus follow the role

Menus and screens follow each person’s role, so there’s nothing to hide by hand.

Contact isolation in mDOS: who sees which contacts follows each person’s level, company, brand or venue
3
BUILT IN

Records kept local

Customer records can be kept to their own site or brand, if you choose.

Built for trust

The protections behind every plan, in plain words.

An undo strip in mDOS after saving an answer, so a slip is easy to put right

Undo

Destructive actions show an Undo button with a countdown, so a slip is easy to put right.

The mDOS audit log: a price change with its before and after, and who made it

A tamper-evident log

The access log is append-only and checked every day, so a change can’t be quietly rewritten.

Daily email: whenever the mDOS team accessed your account

Our access, reported

Your admins get an email on any day the mDOS team accessed your account.

Approvals waiting in mDOS: a social post drafted by the AI team, held until a person opens and approves it

Approval first

Anything with money or brand risk waits in Approvals for a person to say yes.

Automations in mDOS: nothing sends until a company administrator opts in, and every change is recorded

Zero default automations

No email, reminder or automation runs until a company administrator switches it on.

Inherited settings in mDOS: table-reservation rules follow the company, with the cut-off overridden for this venue

Inheritance

Settings flow from company to brand to site, with groups of sites, so every site follows your rules.

Offline mode in mDOS: a local copy keeps the till, host stand and front desk working through an outage

Works offline

The till, staff app, forms and ticket scanner keep working when the signal drops.

Revoking a lost device in mDOS: it stops syncing and loses access within minutes

Device kill switch

A lost staff device can be revoked or wiped, so it stops syncing.

The mDOS command palette, opened from the keyboard: jump to any page or action without the mouse

Keyboard-first

A command palette and keyboard shortcuts, with focus handled properly in every dialog.

What it replaces

One set of roles instead of a login in every system.

A user list in every system

One list in the booking system, another in the till and another in email, each needing its own changes. One set of roles covers everything in mDOS.

Access by spreadsheet

Tracking who should see what and hoping it’s right. Roles show it in one place, and one change applies everywhere in mDOS.

Per-user licences

Paying for each extra log-in in each tool, so some people end up sharing one. There are no per-user fees, so everyone can have their own access.

YOUR AI TEAM, WITHIN YOUR RULES

The AI team gets the same limits as your people

It works around the clock once you switch it on. Nothing goes out without your approval.

Fenced to the right site

Each AI job only sees the business, brand or site it’s working for, so details never cross between sites.

The right person approves

Approval rules decide who must sign off AI work, from a site manager to two people for anything high-risk.

Only people switch it on

No automation or AI job starts until a company admin switches it on, and the AI can’t do that for itself.

Set up by real people, supported by AI. An mDOS Expert Partner sets up your roles, brands and sites with you, and checks each person has the right access on day one.

Switch at your own pace

Start with one site’s team and add the rest when you’re ready. Keep your current systems while their contracts run out, we move your people and history across, and we plan the switch with you.

How switching works

Three things no one else brings together

Permissions keep everyone in their lane, AI agents included. mDOS sets the same limits for both, and an mDOS Expert Partner sets them up with you.

mDOS Visitor Intent: a company visiting the website scored Hot 94, with its visits and pages viewed, under the intent filters

World-leading software

Build roles from templates, choose what each one can see or change, and limit people to a brand, a group of sites or a single site.

See the software →
Four members of the mDOS AI team: Quinn (data, reporting and insight), Ivy (copywriting and content), Priya (reviews and reputation) and Theo (paid media)

Tireless AI agents

Each AI agent only sees the site it’s working for, approval rules decide who signs off its work, and only a company admin can switch it on.

Meet the AI agents →
The Mr Digital team walking together across a footbridge

Real experts driving it

An mDOS Expert Partner sets up your roles, brands and sites with you, and checks each person has the right access on day one.

Meet the people →

Support from a real marketing team

mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.

Chat with our marketing experts

Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.

  • Live chat on every plan, from the Chat button on every page, and you can phone us when you need to
  • Answered by marketing experts from our partner agencies, the same people who run marketing for clients
  • Ask about the software or your marketing: setup, campaigns and results
  • AI support for quick answers whenever you need one

Included in every plan

Book a call

The mDOS Chat panel on the Your mDOS team room: a hotel asks for help planning an email and social push for Sunday lunch, and a strategist from the mDOS team replies

Questions about roles and permissions

Yes. Roles can be limited to one site, a group of sites or a brand.
Yes. Start from a template and choose view-only or full access for each area.
Staff using the venue staff app sign in with their own PIN, so actions are linked to the right person.
No. There are no per-user fees on any plan.
Yes. The audit log keeps a newest-first record of actions across your account.

Roles and permissions, included in every plan

The role builder comes with everything else in mDOS, at one price per site. No per-user fees, however many people you add.