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Products › Online ordering

Take orders direct and keep the margin.

Click and collect, table QR ordering, pay at table and your own delivery, all from your own website. Marketplaces charge you to be introduced to the guest who was already yours.

One menu, three ways to order

Choose how your guests order from you.

Click and collect

Guests order and pay online, then pick up at a time that suits your kitchen.

  • Ordering on your own website
  • Collection slots with order limits, so the kitchen isn’t swamped
  • Items held from stock while an order is placed
  • Allergen filters for guests
  • Every order saved to the guest record

Compare us with: Flipdish · Slerp

Included with online ordering

Everything a busy kitchen needs from online orders.

One menu everywhere

Your menu, prices and allergens are shared with the till, the kitchen and your website.

Order limits per slot

Cap how many orders each collection slot takes, so the kitchen keeps up on busy nights.

Allergens through to the kitchen

Guests filter by allergen, and allergens print on kitchen tickets.

Kitchen screens

Orders land on the kitchen display with courses and allergen rows, ready to bump when done.

Guests you can market to

Every order is saved to the guest record, with marketing consent, so you can invite them back.

Ratings after each order

Ask guests to rate their order, so you hear about problems before they become reviews.

Every feature, in detail

Everything below comes with every plan, at one price per site, with no add-ons or per-user fees. Open each area underneath for the rest.

Every plan
What sets it apart
A driver map that tells you which postcodes it couldn’t place✓ Included in every plan
Totals worked out again on our server when the guest pays✓ Included in every plan
Dev, your AI account director, drafts delivery zone and hours changes for approval✓ Included in every plan (Beta)
Collection and delivery
Order limits for each collection slot✓ Included in every plan
Items held from stock while an order is placed✓ Included in every plan
Delivery zones by postcode, with fees, minimum orders and times✓ Included in every plan
Delivery hours you set✓ Included in every plan
A live board of delivery orders for your own drivers✓ Included in every plan
Order updates emailed when it’s ready or on its way✓ Included in every plan

More features, by area

2 features

FeatureEvery plan
A QR code for every table, from your floor plan✓ Included
Order from a phone browser, with no app to download✓ Included

3 features

FeatureEvery plan
Orders straight to the kitchen screen✓ Included
Allergens declared by the guest carried through to the pass✓ Included
Ratings after each order✓ Included

7 features

FeatureEvery plan
Assign an order to a driver✓ Included
Update many delivery orders at once✓ Included
Delivery stats for each site: volume and time to door✓ Included
Guests find out if you deliver to them before they order✓ Included
Couriers plug in through one connection, so you can switch provider✓ Included
Pre-orders sent to the kitchen at the right time for your capacity✓ Included
Refund an online order from the order screen✓ Included

1 feature

FeatureEvery plan
Delivery hours for each zone, including overnight✓ Included

2 features

FeatureEvery plan
A failed courier booking released, never left half-booked✓ Included
“On its way” texts and emails, once you switch them on✓ Included

3 features

FeatureEvery plan
Book a Stuart courier for an order, with a live quote✓ Included
Book an Uber Direct courier, with live status updates✓ Included
Order updates from other systems taken in automatically✓ Included

Make it yours. Let it do the legwork.

Work three ways: do it yourself, ask your AI teammate, or let them draft it and take over. A draft lands as a normal item you can edit, not a block of text to copy and paste.

Online ordering in mDOS on a phone: the guest chooses collection or delivery
1
MAKE IT YOURS

Zones drawn by postcode

Each delivery zone has its own fee, minimum order and hours, and click and collect, table ordering and delivery switch on separately.

The mDOS kitchen display: online and till orders arrive on the same screen, from new to preparing to ready
2
IT DOES THE LEGWORK

Straight to the kitchen

An online order goes straight to the kitchen screen, so nobody types it in again.

Dev, your AI teammate
3
YOUR AI TEAM

Dev drafts it, you take over

Do it yourself: edit zones and hours in Delivery settings.

Ask Dev: Dev proposes a new zone or an hours change.

Or take over the draft: it lands as a change in the normal Zones and Hours editor, waiting for your approval.

What the AI team sent back for a demo hotel’s Christmas parties brief: a nurture email, social posts with generated pictures and a landing page with an enquiry form

FREE · NO ACCOUNT · NO CARD

Try the AI agents free (Beta)

Give it a simple brief and the AI team builds a campaign, emailed to you with a read-only link. The picture shows what came back for a demo hotel’s brief.

  • Sienna, Marco, Rosa and 6 more desks
    Strategy, emails, social posts, a landing page and ads, checked for brand and compliance

What it replaces

Keep the margin and the guest data that marketplaces keep for themselves.

Marketplace commission

Orders on your own website mean no marketplace commission on every basket, and the guest stays yours.

Flipdish and Slerp

Ordering is part of the same system as your menu, till and CRM, so there’s one less subscription.

me&u and Sunday

Table ordering and pay at table are included, with orders feeding the same kitchen screens.

YOUR AI TEAM, ON ORDERS

It keeps your ordering in shape

It works around the clock once you switch it on. Nothing goes out without your approval.

Menu health checks

Checks your ordering menu is published and complete, and flags anything missing.

Settings suggestions

Proposes changes to ordering, payment and delivery settings, such as zones and hours, for you to approve.

Quiet days ahead

Spots quiet days coming up and drafts a post to bring orders in.

Set up by real people, supported by AI. An mDOS Expert Partner sets up your menu, slots and QR codes with you and is a call away, while the AI team checks your ordering is healthy and you approve any changes.

Switch at your own pace

Start with one venue or one way of ordering, and keep your current ordering provider while its contract runs out. We bring your menus and guest history across and agree a tailored switching plan with you.

How switching works

Three things no one else brings together

Taking orders direct saves the margin. mDOS adds AI agents that keep ordering healthy and marketers who bring customers to order from you.

mDOS Visitor Intent: a company visiting the website scored Hot 94, with its visits and pages viewed, under the intent filters

World-leading software

Click and collect, table QR ordering, pay at table and your own delivery from your own website, with every order on the customer record.

See the software →
Four members of the mDOS AI team: Quinn (data, reporting and insight), Ivy (copywriting and content), Priya (reviews and reputation) and Theo (paid media)

Tireless AI agents

AI agents check your ordering menu is complete, propose changes to zones and hours for you to approve, and draft a post when quiet days are coming.

Meet the AI agents →
The Mr Digital team walking together across a footbridge

Real experts driving it

An mDOS Expert Partner sets up your menu, slots and QR codes with you, and partner marketers can run the email and social that bring customers to order direct.

Meet the people →
TRY IT YOURSELF

Try it on a demo site.

Working websites built on mDOS for invented businesses. Open one and try it the way your customers would.

Demo sites are invented businesses. Payments are test-only: use the UK test card 4000 0082 6000 0000 with any future date and any CVC. Book or buy with your own email address and you’ll receive a real confirmation email.

WORKS WITH YOUR TOOLS

Keep the tools that work for you. Replace the ones that don't.

Use the payment provider that suits your business. Takings flow into the same reports as everything else.

Keep it. We connect to the systems you already rely on, so data flows into one place.
Or replace it. Switch over when you're ready, one system at a time. It's all included in mDOS.
See all integrations
PAYMENT PROVIDERS
StripeLive
ACCOUNTS
XeroLive

Support from a real marketing team

mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.

Chat with our marketing experts

Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.

  • Live chat on every plan, from the Chat button on every page, and you can phone us when you need to
  • Answered by marketing experts from our partner agencies, the same people who run marketing for clients
  • Ask about the software or your marketing: setup, campaigns and results
  • AI support for quick answers whenever you need one

Included in every plan

Book a call

The mDOS Chat panel on the Your mDOS team room: a hotel asks for help planning an email and social push for Sunday lunch, and a strategist from the mDOS team replies

Questions about online ordering

There’s no marketplace commission: guests order from your own website. Card payments are handled by your payment provider.
Delivery uses your own drivers. You set zones and hours, assign orders and update their status, and there’s no courier connection today.
Yes. Guests can order and pay from their phone at the table and split the bill.
No. Online and table orders go to the kitchen screen; the mDOS till is optional and in Beta.
Allergens come from your menu, guests can filter by them, and they print on kitchen tickets.
The hidden cost of fragmented systems
FREE WHITE PAPER

Where is your data leaking money?

When bookings, tills, marketing and reviews live in separate systems, the numbers never join up. This guide shows where the gaps hide in your P&L, and how to close them.

  • The five data black holes in most hospitality groups
  • How to build a digital P&L you can trust
  • A checklist to find the gaps in your own business

We'll email it to you. See our privacy policy

Included in every plan

Online ordering comes with everything else in mDOS, at one price per site. No per-order or per-user fees.