It answers from your details, checks the diary and knows when to hand over.
Guests ask in the site chat and get an answer from the facts you’ve given it.
Real answers from real details, with clear limits.
It only answers from the facts you’ve given it. If it doesn't know, it says so and offers your contact form instead of guessing.
Looks up live table availability and can hold a slot for a few minutes while the guest makes up their mind.
Books the table, or adds the guest to the waitlist when you're full, straight into the same booking diary your team uses.
When a booking needs a deposit and you allow it, it sends a payment link using your normal deposit rules. It never takes card details in the chat.
Questions about allergens, accessibility or safeguarding always go to your team. It never answers them itself, whatever its settings.
Your team can pick up any chat from the shared inbox, and the AI steps back so it never talks over them.
Everything below comes with every plan, at one price per site, with no add-ons or per-user fees. Beta means it works today and an mDOS Expert Partner sets it up with you.
Shape it to how you work, and let it handle the routine for you.
It only says what’s in your venue details, and web chat stays off until an administrator switches it on.
It checks live availability, holds a slot, takes the booking and sends the deposit link.
It never takes card details in the chat, and allergen and safety questions always go to a person.
Fewer missed enquiries and one less chat tool.
Tools such as Asksuite, HiJiffy, Quicktext and Tidio charge separately for website chat. Your AI concierge is included in your plan, and it books straight into your own diary.
Guests who message at midnight get a real answer and a table, instead of waiting until morning and booking somewhere else. Your team picks up anything it can’t handle.
Simple questions about times, parking or availability stop pulling your team away from the guests in front of them, especially on busy service nights.
YOU STAY IN CHARGE
It works around the clock once you switch it on, and it starts on drafts only. Nothing goes out without your approval, unless you choose to switch on automatic mode for low-risk tasks.
It writes each reply and checks the diary, and you press send from the inbox. Most venues start here and stay here until they have seen enough good replies.
Deposit links follow their own setting, which no other setting can override, so you decide exactly when, and whether, it may ask a guest for money.
See every conversation, what the concierge checked and what it did, so you can review its work at any time and spot anything to improve.
Set up by real people, supported by AI. An mDOS Expert Partner loads your opening times, menus and policies with you and tests the concierge before guests see it, and the AI keeps every answer tied to those facts.
Keep your current chat tool while its contract runs out and switch the concierge on one site at a time. We bring your venue details and customer history across, and agree a tailored switching plan with you.
The concierge is one of your AI agents. With mDOS it works from your real details in the software, and an mDOS Expert Partner sets it up and checks it with you.
Web chat on your website that reads your diary, opening times, menus and policies, with a record of every chat to review.
The AI concierge answers questions and takes table bookings. It starts on drafts, so you approve every reply until you trust it. It’s in Beta.
An mDOS Expert Partner loads your opening times, menus and policies with you and tests the concierge before guests see it.
Working websites built on mDOS for invented businesses. Open one and try it the way your customers would.
Demo sites are invented businesses. Payments are test-only: use the UK test card 4000 0082 6000 0000 with any future date and any CVC. Book or buy with your own email address and you’ll receive a real confirmation email.
Happy with your current website platform? Connect it. Want one less bill? Build on mDOS instead.
mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.
Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.
Included in every plan
