Ask at the right moment
Before they arrive, after they leave, or any time.
Pre-visit questionnaires
Find out what people need before they arrive, so your team is ready for them.
- Dietary needs, occasions and preferences
- Sent ahead of a booking
- Answers saved to the customer record
- An alert when a questionnaire is still waiting
Compare us with: Typeform · SevenRooms
Included with surveys & feedback
Answers that land where your team can use them.
Answers on the record
Responses are linked to the customer, so the next person who serves them knows what they said. Dietary needs and preferences are there before they arrive.
Your own threshold
Choose the rating that counts as unhappy. Those customers go to your team to follow up, rather than being asked to refer a friend.
Consent kept with answers
Each survey can ask for marketing consent, and the record is stored with the response. You always know who agreed to hear from you, and when.
Every feature, in detail
Everything below comes with every plan, at one price per site, with no add-ons or per-user fees.
Make it yours. Let it do the legwork.
Shape it to how you work, and let it handle the routine for you.
Your questions, your level
Build surveys with your own questions and choose the score that alerts your team.
Follow-ups sent for you
A follow-up email goes out after each visit and every answer is saved to the customer record.
Before and after
Pre-visit questions go out ahead of a booking, and ratings follow each online order.
What it replaces
Feedback that reaches you in time to act.
Typeform or SurveyMonkey
A separate survey tool whose answers end up in a spreadsheet nobody opens. Here every answer joins the customer record, ready for your next visit or campaign.
Feedback in every system
Different feedback screens in your booking, ordering and hotel tools. Ratings for visits and orders land in one place, by site.
Finding out from a review
Hearing about a bad night only when the review goes live. Low scores reach your team straight away, while you can still fix it.
Set up by real people, supported by AI. An mDOS Expert Partner builds your first surveys and questionnaires with you, and is a call away when you want to change a question.
Switch at your own pace
Start with one survey and add the rest when you’re ready. Keep your current survey tool while its contract runs out, we move your customer history across, and we plan the switch with you.
Three things no one else brings together
Feedback is only useful if you act on it. mDOS adds AI agents that help you follow up, and a team that builds the right questions with you.
World-leading software
Questions before and after every visit, with ratings and NPS built in, and low scores sent straight to your team.
Tireless AI agents
When a customer is unhappy, AI agents draft the follow-up in your voice for you to approve, and win-back messages for customers who haven’t returned.
Real experts driving it
An mDOS Expert Partner builds your first surveys and questionnaires with you, and is a call away when you want to change a question.
Keep the tools that work for you. Replace the ones that don't.
Keep your CRM and website. mDOS adds the outreach, ads and reporting, and keeps your records in step.
Support from a real marketing team
mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.
Chat with our marketing experts
Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.
- Live chat on every plan, from the Chat button on every page, and you can phone us when you need to
- Answered by marketing experts from our partner agencies, the same people who run marketing for clients
- Ask about the software or your marketing: setup, campaigns and results
- AI support for quick answers whenever you need one
Included in every plan
