The short version
Intercom is a leading customer service tool, used by more than 30,000 brands, with Fin, an AI agent priced per resolved request, and a no-code builder for in-product messages. It charges per seat plus usage. mDOS gives you live chat and a shared inbox too, and adds email and text marketing, social media, SEO, a sales pipeline, your website and an online shop, at one price per site with no per-user fees. An AI team (Beta) drafts replies around the clock once you switch it on, and our marketing team is on live chat on every plan.
How our software compares
This compares our software’s features only. Our AI agents and our partner Marketing Experts come on top, and no single tool here includes them. Every mDOS line is live today unless it says Beta. Every Intercom line comes from Intercom’s own website; “Not listed” means we couldn’t find it there. Checked on 9 Oct 2026; sources are listed below.
And on top of the software: AI agents that do the legwork, and vetted Marketing Experts running it with you. No single tool compared here includes them.
Where mDOS is stronger
- Fixed pricing: one price per site with every feature included, where Intercom charges per seat, per AI resolution and for SMS and email usage.
- Marketing built in: social media, SEO, Google Business Profile and paid ads, none of which Intercom lists.
- A sales pipeline, your website and an online shop in the same system, where Intercom connects to outside tools for them.
- A real marketing team on live chat on every plan, and on the Managed plan they run your marketing for you.
- Vetted Marketing Experts on the Managed plan: a Certified Partner Agency (such as Founding Partner Mr Digital) runs your marketing for you, under a retainer contracted and invoiced by that partner.
Where Intercom is stronger
- Fin, an AI agent sold on outcomes, with a 76% average resolution rate by Intercom’s count.
- A no-code builder for product tours and in-app messages, made for software companies.
- A large marketplace of 450+ apps and integrations, and 30,000+ brands using it.
Sources (9) · checked 9 Oct 2026
- Per seat (Essential $29, Advanced $85, Expert $132 a seat a month, billed annually) plus $0.99 per Fin AI outcome, and usage charges for SMS, WhatsApp, email campaigns and phone · intercom.com
- Omnichannel inbox (phone, email, chat, Slack and more) with ticketing · intercom.com
- Outbound "Series": a no-code builder for journeys across product tours, in-app messages, email and push · intercom.com
- "Surveys": targeted, in-context surveys on web, mobile or in-app · intercom.com
- "Banners": system-wide notifications on your website or product · intercom.com
- "450+ apps and integrations", including CRMs (Salesforce, HubSpot, Pipedrive) and commerce and payments (Shopify, Stripe, WooCommerce) · intercom.com
- Multibrand support for separate brands’ inboxes on the Expert tier · intercom.com
- Fin AI Agent, priced per resolved outcome; Fin averages a 76% resolution rate across 12,000+ customers · intercom.com
- Trusted by 30,000+ leading brands · intercom.com
Moving from Intercom at your own pace
You don’t have to move everything at once. Put mDOS live chat on your website, keep Intercom running while its contract runs out, and bring your contacts across. We agree a switching plan with you.
More than live chat and a support inbox
Unlike Intercom, mDOS isn’t only live chat and a support inbox. You get The Platform, The AI Agents and The Marketing Experts, working as one, at one price per site.
World-leading software
Not just live chat and a support inbox: your website, bookings, customer records, marketing and team tools in one system.
Tireless AI agents
AI agents draft campaigns, review replies and follow-ups for you to approve, and spot problems early. Nothing goes out without your approval.
Real experts driving it
Vetted Marketing Experts, led by our Founding Partner Agency Mr Digital, set the plan and steer the AI. On Managed, we run your marketing and answer for the results.