Everything your team needs from arrival to night audit.
Arrivals, departures and every room on one clear screen.
Compare us with: Mews · Cloudbeds · Opera · Guestline
No add-ons for the basics every hotel needs.
Stays, restaurant visits, spend and preferences in one profile, so your team knows who is arriving.
Rooms booked on your own website land straight in the diary, with extras and upgrades.
Rates and availability sent to booking sites, and their bookings brought back in.
Guests check in online, answer pre-arrival questions and see their booking before they arrive.
Room, revenue and night-audit reports, with a group view when you run more than one hotel.
Already on Mews and not ready to move? Send direct bookings into it while you decide.
Everything below comes with every plan, at one price per site, with no add-ons or per-user fees. Open each area underneath for the rest.
7 features
| Feature | Every plan |
|---|---|
| A tape chart for room assignment | ✓ Included |
| Walk-ins and room moves | ✓ Included |
| Several rooms on one reservation | ✓ Included |
| Guest bills with charges, payments, splits and vouchers | ✓ Included |
| Online check-in with arrival times and ID | ✓ Included |
| Card on file to guarantee a stay | ✓ Included |
| Controlled overbooking, with a process for walking a guest | ✓ Included |
5 features
| Feature | Every plan |
|---|---|
| A live room status board and task list | ✓ Included |
| Cleaning tasks created on check-out | ✓ Included |
| Cleaning checklists housekeepers tick off | ✓ Included |
| Rooms taken out of order until they’re fixed | ✓ Included |
| Lost property logged | ✓ Included |
4 features
| Feature | Every plan |
|---|---|
| Rate plans, including derived rates | ✓ Included |
| A 90-day rate calendar with bulk changes and stop-sell | ✓ Included |
| A log of every rate change | ✓ Included |
| Night audit that posts room charges | ✓ Included |
3 features
| Feature | Every plan |
|---|---|
| Room blocks and rooming lists for groups | ✓ Included |
| Unused group rooms released back to sale | ✓ Included |
| Corporate accounts with agreed rates and monthly invoices | ✓ Included |
16 features
| Feature | Every plan |
|---|---|
| Late checkout requested and charged to the bill | ✓ Included |
| Change dates, room type or room on a booking, re-priced and checked | ✓ Included |
| Refund a bill payment, never more than was paid | ✓ Included |
| Print or email a formatted bill | ✓ Included |
| Add the same charge to many bills at once, such as city tax for a group | ✓ Included |
| Change rates across many rate plans, room types and dates at once | ✓ Included |
| Copy a room type, with its rates, to another property | ✓ Included |
| A self check-in kiosk with a registration card | ✓ Included |
| Room supplies requested and tracked with each cleaning task | ✓ Included |
| Notes on every housekeeping task | ✓ Included |
| Lost property linked to the guest who last stayed in the room | ✓ Included |
| Guest requests such as taxis and late checkouts logged and followed up | ✓ Included |
| Paid room-upgrade offers before arrival | ✓ Included |
| A room-by-room view of who is staying each night | ✓ Included |
| A group organiser’s own portal, with the rooming list and a group booking code | ✓ Included |
| Room service ordered from the guest portal and charged to the room | ✓ Included |
3 features
| Feature | Every plan |
|---|---|
| A notice period before a rate can be booked | ✓ Included |
| Fixed cleaning instructions for each room type | ✓ Included |
| Choose which tags colour the tape chart | ✓ Included |
4 features
| Feature | Every plan |
|---|---|
| Night audit runs itself every night for every property | ✓ Included |
| A fault on a room shows on its cleaning card automatically | ✓ Included |
| Corporate invoices previewed, sent or charged to the card on file | ✓ Included |
| Overdue corporate invoices chased every day | ✓ Included |
1 feature
| Feature | Every plan |
|---|---|
| Room keycards encoded from the front desk | ✓ Included |
4 features
| Feature | Every plan |
|---|---|
| An audited day is locked, so nothing posts to it afterwards | ✓ Included |
| Tourist and city tax rules per site, added at night audit | ✓ Included |
| Guest ID scans uploaded and kept securely | ✓ Included |
| A manager PIN to override the kiosk when needed | ✓ Included |
Work three ways: do it yourself, ask your AI teammate, or let them draft it and take over. A draft lands as a normal item you can edit, not a block of text to copy and paste.
Raise rates as rooms fill, add a weekend uplift, keep every rate inside your floor and ceiling, set for a site, a brand or the company.
Night audit posts every room charge and tax line at the agreed rate, flags no-shows and picks up where it left off if anything stops it.
Do it yourself: set rates in the rate calendar.
Ask Rhea: Rhea watches occupancy and suggests price changes.
Or take over the draft: it lands as a before-and-after price card in your approvals, which you edit or turn down.
FREE · NO ACCOUNT · NO CARD
Give it a simple brief and the AI team builds a campaign, emailed to you with a read-only link. The picture shows what came back for a demo hotel’s brief.
A hotel system, a housekeeping app and a group sales tool, each billed on its own.
Mews, Cloudbeds, Opera and Guestline each charge separately for the front desk. Here it comes with guest marketing, your website and bookings.
Flexkeeping and Optii are another subscription to keep in sync. Housekeeping is built in, with its own staff app.
Online check-in and group booking tools often cost extra. Both are included, with no per-user fees.
YOUR AI AGENTS, FOR HOTELS
Switch it on and it works around the clock. Nothing goes out without your approval.
Bookings for the coming weeks against this time last year, every morning.
Recommends price changes for busy and quiet dates. It never changes a price on its own.
What’s on today, who is arriving and what needs doing first, ready before the shift starts.
Set up by real people, supported by AI. An mDOS Expert Partner sets up your rooms, rates and channels with you, and the AI team watches pace and rates once you switch it on.
Keep your current hotel system while its contract runs out. Start with direct bookings or guest marketing, we bring your future bookings and guest history across, and we plan the go-live date with you.
A hotel system runs the front desk. With mDOS, AI agents watch pace and rates, and partner marketers help fill the rooms.
Front desk, housekeeping, night audit, rates, groups and corporate accounts, with every stay, meal and spend on one guest record.
AI agents send a daily pace report, suggest rate changes for busy and quiet dates and prepare a morning briefing. They never change a price on their own.
An mDOS Expert Partner sets up your rooms, rates and channels with you, and partner marketers plan the emails, offers and ads that bring in direct bookings.
Working websites built on mDOS for invented businesses. Open one and try it the way your customers would.
Demo sites are invented businesses. Payments are test-only: use the UK test card 4000 0082 6000 0000 with any future date and any CVC. Book or buy with your own email address and you’ll receive a real confirmation email.
Already using a till, a payment provider or booking sites you like? mDOS works alongside them, or takes over when you’re ready.
mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.
Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.
Included in every plan
When bookings, tills, marketing and reviews live in separate systems, the numbers never join up. This guide shows where the gaps hide in your P&L, and how to close them.
