Guests help themselves. You set the limits.
From the link in their confirmation.
Fewer calls, fewer emails, happier guests.
Guests change or cancel their own booking from the link in their confirmation, or find it with an email and reference. Your team sees every change, and your rules are kept every time.
Choose for tables, rooms, online orders, events and appointments whether guests can change them, and the cut-off.
Ask for a change to wait for your team to confirm before it’s final.
Close or cut hours for tables, rooms, spaces, events and orders on one screen, with the reason shown to guests.
Guests download their data or ask for it to be erased, without emailing you.
Private-hire guests and gift voucher buyers cancel within the terms you set.
Everything below comes with every plan, at one price per site, with no add-ons or per-user fees.
Shape it to how you work, and let it handle the routine for you.
Choose for each kind of booking whether guests can change it, the cut-off and a hold for your team.
Guests change or cancel their own booking from the link in their confirmation.
Close or cut hours across tables, rooms, spaces, events and orders on one screen.
Less admin for your team.
Phone calls and emails asking to move a booking. Guests do it themselves, within your rules. Your team spends that time with the guests in front of them.
Emailing guests one by one about a closure. The reason is shown wherever they book. Guests see the reason wherever they try to book.
Handling every data download request by hand. Guests download their data or ask for erasure themselves.
Set up by real people, supported by AI. Our team sets your self-service rules with you, kind by kind. We check every rule with you before guests can use it.
Turn self-service on for one kind of booking at a time, starting with the one that takes most calls. We set the rules with you and agree a tailored plan.
Self-service means fewer calls. mDOS also gives you AI agents for the messages that still arrive, and a team that sets the rules with you.
Guests change or cancel their own bookings from a link, within rules you set for each kind of booking.
AI agents draft a reply to every message that still comes in, using the guest’s booking and your real policies, so your team just checks and sends.
Our team sets your self-service rules with you, kind by kind, and checks every rule before guests can use it.
Working websites built on mDOS for invented businesses. Open one and try it the way your customers would.
Demo sites are invented businesses. Payments are test-only: use the UK test card 4000 0082 6000 0000 with any future date and any CVC. Book or buy with your own email address and you’ll receive a real confirmation email.
mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.
Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.
Included in every plan
