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Reach customers where they actually read messages.

Send text campaigns that respect consent and quiet hours, and answer replies from a shared inbox. Every conversation is saved to the customer’s record.

Campaigns and conversations

Send to many, or talk to one.

Texts that get read

Send a text to a group of customers, or to one, with consent checked first.

  • Campaigns to any saved audience
  • Only to customers who agreed to texts
  • Quiet hours set for each site’s time zone
  • Phone numbers in your local format
  • Delivered and clicked, reported

Compare us with: SimpleTexting · Klaviyo SMS

Included with text messages

Messages that respect your customers and your team’s time.

Consent first

Texts only go to customers who agreed to them, and every send checks before it goes.

Quiet hours

Messages wait until a sensible hour in each site’s own time zone.

One shared inbox

Text and email conversations with customers in one inbox for the whole team.

Replies drafted

A suggested reply is ready for your team to check, edit and send.

Saved to the record

Every message sits on the customer’s record next to their bookings and orders.

Reminders by text

Booking confirmations and reminders can go by text as well as email.

Every feature, in detail

Everything below comes with every plan, at one price per site, with no add-ons or per-user fees.

Every plan
What sets it apart
Text steps inside the same journeys as your emails✓ Included in every plan
Campaigns
Send to a saved segment or a set of tags✓ Included in every plan
Send now or schedule for later✓ Included in every plan
Sender name and number set by site, brand or company✓ Included in every plan
See who it’ll come from before you send✓ Included in every plan
Consent and timing
Quiet hours, checked at the moment of sending✓ Included in every plan
STOP, START and HELP replies handled for you✓ Included in every plan
Bookings and replies
Booking confirmations and reminders by text✓ Included in every plan
Guests reply CONFIRM or CANCEL to their table booking✓ Included in every plan
Replies land in the shared inbox✓ Included in every plan
Every text on the customer record✓ Included in every plan
More you can do
Your own opt-in and opt-out keywords✓ Included in every plan
The reason shown when a text send fails✓ Included in every plan
Text costs checked against your provider’s bill✓ Included in every plan
WhatsApp campaigns sent with approved templates✓ Included in every plan

Make it yours. Let it do the legwork.

Work three ways: do it yourself, ask your AI teammate, or let them draft it and take over. A draft lands as a normal item you can edit, not a block of text to copy and paste.

Your sender: name and number by site, brand or company
1
MAKE IT YOURS

Sender by site or brand

Set the sender name and number for each site, brand or the company, and see it before you send.

STOP · START · HELP: handled for you, quiet hours checked at send time
2
IT DOES THE LEGWORK

Rules kept at send time

Quiet hours are checked at the moment of sending, and STOP, START and HELP replies are handled for you.

Marco, your AI teammate
3
YOUR AI TEAM

Marco drafts it, you take over

Do it yourself: write texts and schedule sends.

Ask Marco: Marco adds text steps to your customer journeys.

Or take over the draft: it lands as a text step inside a draft journey in the Flow Builder.

What the AI team sent back for a demo hotel’s Christmas parties brief: a nurture email, social posts with generated pictures and a landing page with an enquiry form

FREE · NO ACCOUNT · NO CARD

Try the AI agents free (Beta)

Give it a simple brief and the AI team builds a campaign, emailed to you with a read-only link. The picture shows what came back for a demo hotel’s brief.

  • Sienna, Marco, Rosa and 6 more desks
    Strategy, emails, social posts, a landing page and ads, checked for brand and compliance

What it replaces

Messaging that knows who your customers are.

SimpleTexting and Klaviyo SMS

Text campaigns are built in and use the same audiences as your emails.

One phone behind the bar

No more texts stuck on one person’s phone: the whole team answers from a shared inbox.

Front and shared inboxes

Texts and email live in one inbox, linked to each customer’s history.

YOUR AI TEAM, ON MESSAGES

It drafts, checks and keeps lists healthy

It works around the clock once you switch it on. Nothing goes out without your approval.

Consent check

Checks each new text campaign goes only to people who agreed, says who it’s from and how to stop.

Text list health

Shows how many customers agreed to texts at each site, and how recent texts landed.

Win-back drafts

Drafts a text or email to bring back customers who haven’t been in for a while, for you to approve.

Set up by real people, supported by AI. An mDOS Expert Partner sets up your sending numbers and consent wording with you and is a call away, while the AI team drafts and checks messages and you approve every campaign.

Switch at your own pace

Move text campaigns first and reminders later, or the other way round, and keep your current tools while their contracts run out. We bring your contacts and consent records across and agree a tailored switching plan.

How switching works

Three things no one else brings together

Texts get read. mDOS makes sure they’re welcome too, with AI agents that check consent and a team that sets up your numbers properly.

mDOS Visitor Intent: a company visiting the website scored Hot 94, with its visits and pages viewed, under the intent filters

World-leading software

Text campaigns that respect consent and quiet hours, with replies answered from a shared inbox and saved to the customer’s record.

See the software →
Four members of the mDOS AI team: Quinn (data, reporting and insight), Ivy (copywriting and content), Priya (reviews and reputation) and Theo (paid media)

Tireless AI agents

AI agents check every text campaign goes only to people who agreed, show how your text lists are growing and draft win-back messages for you to approve.

Meet the AI agents →
The Mr Digital team walking together across a footbridge

Real experts driving it

An mDOS Expert Partner sets up your sending numbers and consent wording with you. Add the done-for-you email and SMS service and partner marketers run the campaigns.

Meet the people →
WORKS WITH YOUR TOOLS

Keep the tools that work for you. Replace the ones that don't.

Sell online already? Keep your shop and email tools, and bring the customer data, campaigns and reporting into one place.

Keep it. We connect to the systems you already rely on, so data flows into one place.
Or replace it. Switch over when you're ready, one system at a time. It's all included in mDOS.
See all integrations
SHOP
ShopifyBeta
EMAIL
MailchimpLive
KlaviyoBeta
PAYMENTS
StripeLive
ADS AND ANALYTICS
Google AdsLive
Meta AdsLive
Google AnalyticsLive

Support from a real marketing team

mDOS is built and operated by MDOS AI LTD. When you message or phone us, real Marketing Experts answer, on every plan, led by our Founding Partner Agency, Mr Digital. Here are five ways we help you get results.

Chat with our marketing experts

Message us from any screen in mDOS. The people who answer are marketers from our partner agencies, not a call centre.

  • Live chat on every plan, from the Chat button on every page, and you can phone us when you need to
  • Answered by marketing experts from our partner agencies, the same people who run marketing for clients
  • Ask about the software or your marketing: setup, campaigns and results
  • AI support for quick answers whenever you need one

Included in every plan

Book a call

The mDOS Chat panel on the Your mDOS team room: a hotel asks for help planning an email and social push for Sunday lunch, and a strategist from the mDOS team replies

Questions about text messages

Yes, for marketing. mDOS only sends campaign texts to customers who have agreed, and records how and when they did.
Yes. Replies arrive in a shared inbox, so anyone with access can answer them.
No. It drafts a reply and a person on your team checks it and sends it.
Yes. Quiet hours hold messages until a sensible time in each site’s own time zone.
Yes, once you switch them on. Confirmations and reminders can go by text as well as email, in each site’s own time zone.
Text messages are charged per message at the rate in your plan. Before you send, mDOS shows how many people a text will go to and how many message parts it uses, so you can work out the cost first.

Included in every plan

Text message tools come with everything else in mDOS, at one price per site. No per-user fees.